KonfamBet believes in betting as a form of pure entertainment, we reward our customers with a recreational experience. Betting can be an addictive behavior and we are aware that for a small percentage of our customers this can lead to a range of negative consequences. So, we’ve put a series of measures for responsible betting by checking and controlling excessiveness or betting habits of customers to ensure we protect and raise standards of bettors to minimize the risk of betting related harm. It’s our responsibility to put the word out to customers to make informed decisions when betting. So, when we spot a growing trend of harm leading to addictive behavioral patterns we engage, we inform, and we encourage customers in staying in control of their time and finance.

Often, people don’t recognize or accept the behavioral patterns or habits of losing control of time and money. For most, it always begins as a fun and social activity and they hardly see the warning signs, that’s why we give the help necessary to moderate it where necessary. For KonfamBet, it’s a CSR (Corporate Social Responsibility) for our customers to enjoy a safe and responsible betting experience. The key to this is being a company customer’s can rely on and trust.

Whilst most people do bet within their means, for some these betting tips should be applied especially when betting is no longer fun, or you’ve tried a few times to cut back and you’re wondering what to do next: –

  • Betting shouldn’t be taken as a source of income.

  • Relax, It’s only a game.

  • It is not a job or career.

  • It can be addictive.

  • Betting should be fun, sociable and a memorable way to spend time.

  • Only bet what you can afford to lose.

  • Keep track of time and amount you spend betting.

  • Make sure you know the rules of the game intended…remember that you are playing with REAL MONEY.

  • It is advisable not to use alcohol or drugs when betting.

  • Don’t chase losses, accept the outcome as the cost of entertainment.

The company has the right to exclude any customer for a period of time if we notice their betting pattern is having a negative impact on their way of life and those close to them.

You can always contact us directly via Email atcustomercare@konfambet.com

***NOTE: Underage gambling is an offense ***

RESPONSIBLE GAMING POLICY

  1. Our Policy

We are committed to giving ourcustomers an enjoyable gaming experience, whilst recognizing that gambling can cause problems for a minority of individuals. To ensure that you continue to enjoy safe and manageable play we fully support responsible gaming and have numerous measures in place to offer checks.

  1. Identity Checks

We take stringent steps to ensure that only people of legal age use our Services, including requesting you to send us a photocopy of your identification documents, such as a driver’s license or identity card, to verify the age and identity of new customers. The legal age for gaming online varies from country to country and so we advise that you do check the rules of your jurisdiction before you play.

Any personal details we request from you issolelyto verify your identity – this is a legal requirement for both your own and our protection. If you have any questions about our identity checks, please do not hesitate to contact us at any time.

  1. Additional Responsible Gaming Features

We actively encourage each of our customers to participate in the management of their gaming account and so offer the following responsible gaming features:

Self-Exclusion

You may, at any time, request temporary or permanent exclusion from our Service. The self-exclusion options available are:

    1. Brief break /Cooling-Off: the account is suspended for at least: 24 hours

    2. Temporary Suspension: the account is suspended for at least: 1 month

    3. Self-Exclusion: the account is suspended for at least: 3 months

    4. Permanent Self-Exclusion: the account is permanently closed and you will not be allowed to re-open it

To request a cooling-off or temporary suspension, please send an email to support and this request once received will be verified telephonically with the player. Measures will be taken by us to restrict gaming activity related to suspended accounts until the suspension period expires.

In the case of a permanent self-exclusion request, we will contact you with a view to returning any remaining funds held in the account balance, less bonus money. Upon the self-exclusion period expiring, your account will not automatically be re-activated.

NOTE: The account may only be considered for re-activation by us upon a Customer’s own request (contact must be either by telephone or in person) and may only come into effect after a 24-hour cooling-off period has been instituted.

  1. Activity Statements

Information regarding your account activity can be viewed online. The information may include: details about your account balance, gambling history (including bet amounts, winnings, and losses), deposits, withdrawals, and other related transactions.